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Privacy Policy
Last updated: February 22, 2026
1. Introduction
NebulaOps ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at nebulaops.tech and related services.
2. Information We Collect
Account Information
- Username and email address
- Hashed password (we never store plain-text passwords)
- Billing information (processed by our payment provider)
Server & Connection Data
- Server hostnames, IP addresses, and SSH connection details
- Server metrics (CPU, memory, disk usage)
- Command history and terminal sessions
- Agent connection data
AI Interaction Data
- Chat messages sent to the AI assistant
- Voice recordings (processed for transcription, not stored permanently)
- AI model usage statistics
Automatically Collected
- IP address and browser user agent
- Pages visited and features used
- Device type and operating system
3. How We Use Your Information
| Purpose | Legal Basis |
|---|
| Provide and maintain the Service | Contract performance |
| Process payments | Contract performance |
| Send service notifications | Legitimate interest |
| Improve the Service | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal obligation |
4. Data Storage & Security
- All data is encrypted in transit using TLS 1.2+.
- Passwords are hashed using industry-standard algorithms.
- SSH credentials are encrypted at rest.
- Voice recordings are processed in memory and not stored after transcription.
- Database backups are encrypted.
5. Third-Party Services
We use the following third-party services:
- Google Analytics — for website analytics and usage tracking.
- Google Gemini / Anthropic Claude — for AI processing. Your messages may be sent to these providers for processing. Refer to their privacy policies for details.
- Telegram / WhatsApp — if you use messaging integrations, messages are processed through their platforms.
6. Data Retention
- Account data: retained while your account is active, deleted 30 days after account termination.
- Chat history: retained while your account is active. You can delete chat history at any time.
- Server metrics: retained for up to 90 days.
- Voice recordings: processed in real-time and not stored permanently.
- Logs: retained for up to 30 days for debugging purposes.
7. Your Rights
Depending on your location, you may have the following rights:
- Access — request a copy of your personal data.
- Correction — request correction of inaccurate data.
- Deletion — request deletion of your data.
- Portability — request your data in a machine-readable format.
- Objection — object to certain processing of your data.
To exercise these rights, contact us at privacy@nebulaops.tech.
8. Cookies
We use essential cookies for authentication (JWT tokens stored in localStorage). We use Google Analytics cookies for usage tracking. You can disable analytics cookies in your browser settings.
9. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect information from children.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.
12. Contact Us
For privacy-related inquiries: